Returns and Exchanges Policy

Deadline

After receiving the order, the customer has a period of 15 days to return or exchange the item. Return costs are borne by the customer, except for quality issues or errors on the part of Feel the Nature by Cubanas.
HOW TO EXCHANGE OR RETURN

Place your unused item in its original packaging, with the completed return form (the form is received with your order).

Send the item to the address indicated on the form using any carrier you deem most suitable. If shipping costs are borne by Feel the Nature by Cubanas (due to quality issues or an error on the brand's part), you will receive collection instructions by email or phone (Carrier, collection date, code, and label for collection).

For more information or if you have any questions, do not hesitate to contact our customer support via email: support@feelbycubanas.com.

*We do not exchange or accept returns for modified items.

SIMPLIFIED CTT RETURN:

Feel the Nature by Cubanas offers simplified returns via CTT, at a cost of €3.99, which is borne by the customer. Simply access the link: https://submission.ctt.loop-os.com/?instance_id=310

To use this service, customers must access the dedicated page on the CTT website, select the store where they made the purchase, and fill in the necessary information for the return, such as the order number, date, address details, and reason for return. After paying for the shipping online, customers receive a return code, allowing the order to be delivered without the need to print documents or shipping labels. Returns can be made at one of the 3,000 CTT Drop-off Points, including CTT stores, CTT points, Payshop Agents, and Locky lockers.
EXCHANGE OR REFUND DEADLINES

Upon receipt of the item by Feel the Nature by Cubanas, we will process it within an average of 3 business days.

If you wish to exchange it for an item of lower value, a voucher redeemable only in online stores will be issued, excluding shipping costs, subject to a maximum period of 180 days for redemption. A return in cash is not possible.

In case of returns, the amount will be refunded using the same payment method as the order (please provide your IBAN if payment was made by bank transfer).

Please note that refunds via credit card or bank transfer may take up to 10 days, depending on the processing banks. Via PayPal, it may take up to 3 business days.
EXCHANGE AT OUR PHYSICAL STORES

After we confirm our support, the customer can exchange the item at a store. You should go to the indicated store with the item properly packed in its original packaging along with the return form. Exchanges can only be made for items of equal or greater value. For refunds, you will need to leave the item and await the process indicated above.
RETURNS AND EXCHANGES IN THE EUROPEAN UNION AND OUTSIDE PORTUGAL

If you are not completely satisfied with your purchase, we offer the possibility of exchange or return within the established period. To facilitate the process, here are the details on how to proceed:


Returns
If you wish to return an item, the return is at the customer's discretion and expense. To ensure that the return is processed correctly, please follow the instructions below:

  1. Place the item in perfect condition and without signs of use in its original packaging.
  2. Fill out the return form that comes with your order.
  3. Send the product to the address indicated on the return form, using any carrier of your choice.

Shipping Costs
The shipping costs for the return are the responsibility of the customer.
Please remember that we do not accept returns or exchanges of products that have been modified, such as items with marks, signs of use, or alterations of any kind.
For more information or if you have any questions, our customer support team is available. Contact us by email: support@feelbycubanas.com.
EXCHANGES AND RETURNS FOR NON-EU COUNTRIES

Unfortunately, orders placed from outside the European Union are not eligible for exchanges and returns.